Valid as of June 12, 2019. Program details and information are also available at wolseleyprorewards.com or by emailing Rewards@WolseleyPRORewards.com.
We may amend these Terms and Conditions and any aspect of the Program including redemption procedures or any Rewards in any respect, even though the changes may affect the value of Points already accumulated. For example, but without limitation, we may add, delete or change offers, time limits for collection, and the redemption or use of Points; redemption conditions or procedures; or the number of Points required for particular Rewards. Enroling in the Program or earning Wolseley PRO Rewards Points at any time after these Terms and Conditions are amended is deemed to constitute acceptance of such revised Terms and Conditions. Publication of a revised version of these Terms and Conditions on the Program Website shall be deemed notice of such terms and conditions, where required and permitted by law.
Participation in the Program and Account Management
To enrol in the Program, you must have a valid mailing address in Canada, and be of legal age in the province in which you reside. Wolseley Waterworks, Wolseley Industrial and Cash on Delivery (COD) accounts are not eligible to participate in the Wolseley PRO Rewards program. If you meet the requirements of the Program, you will be enrolled as a member in the Wolseley PRO Rewards Program (“Member”), will earn Wolseley PRO Points, and an account (“Account”) will be established in your name.
When you make a qualifying purchase of a Wolseley product your Account will be credited with Points you earn. (Some special orders do not qualify for a web bonus.) IMPORTANT: Base Points are processed monthly and Tiered Bonus Points are calculated at the end of each quarter, according to the guidelines set forth on the Earn page. Please allow an additional 3-4 weeks for your Points to appear in your Wolseley PRO Rewards account. We are not responsible for delays in recording Points in your Account.
Participation in the Wolseley PRO Rewards program requires that all accounts be in good credit standing as determined by Wolseley. We may refuse to record or honour Points in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. Lift & Shift may also cancel recorded Points at the discretion of Wolseley Canada Inc. and/or if Wolseley tells us to cancel or reverse the Points earned (for example, because you returned or didn’t pay for products or services for which the Points were issued). Wolseley Canada Inc. will determine the conditions under which they will issue Points and may change those conditions at any time and without notice. Lift & Shift is not responsible for any offer of Points which is no longer in effect. Any dispute must be settled between you and Wolseley Canada Inc. If you believe that the number of Points in your Account is in error, you must tell us within 90 days of the transaction date or else the number of Points in your Account will be deemed to be correct, except for excess Points improperly recorded in it. We may require you to submit documentation to support your claim.
A password is required in order to access your Wolseley PRO Rewards Account and to redeem Wolseley PRO Points at wolseleyprorewards.com or when contacting a program representative. Anyone who knows your email address and password will have full access to your Account and may change profile information associated with your Account and redeem Points recorded in your Wolseley PRO Points Account. You are responsible for maintaining the secrecy of your program password and for notifying us of any unauthorized use of your password. We are not responsible or liable in any way for any loss arising from your failure to comply with these provisions.
As a Member of the Program, you are also responsible for maintaining accurate and updated personal information in your Wolseley PRO Rewards profile. Members must advise us immediately of any changes to their address by updating their account profile or by contacting firstname.lastname@example.org. We are not responsible for rewards not received as a result of Member's failure to provide accurate or current personal contact information. You agree to receive emails from the Wolseley PRO Rewards Program and understand that you can alter your subscription options at any time by changing your account preferences. You may also opt-out of receiving marketing and promotional offers by email by clicking on the “unsubscribe” link in our email communications to you. Although you may have unsubscribed from marketing and promotional emails, we still use your email address to provide information about your membership in the Program or your account. You may also continue to receive emails from the Wolseley PRO Rewards program when performing certain actions on the reward website.
Redemption of Points
Wolseley PRO Points have no cash, monetary or other value and cannot be converted into any currency. Points can be redeemed for products/items that are made available via the Wolseley PRO Rewards website. We reserve the right to change the products/ items and values at any time without advance notice. You may use our website, to redeem Points for the rewards that we make available. The number of Points recorded in your Account and the number of Points required to obtain any particular Reward are subject to verification by our program representatives. Once Rewards have been shipped, no changes or refunds whatsoever are permitted. All Rewards are offered subject to availability. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward, or for your Rewards not turning out as you expected for whatever reason. We are not responsible for any tax consequences that may result from a Member’s participation in the Program. As a Member of the Program, you are solely responsible for all reporting requirements and tax payments, where applicable. If you are earning Wolseley PRO Points, you must keep your account active by earning or redeeming Points.
A Member’s account shall be deemed to be inactive if no Wolseley PRO Points are earned by a Member in connection with the Account for 24 consecutive months. Once an Account is deemed to be inactive, all Points held in such Account may, in our sole discretion, be deemed to have been forfeited by such Member, with or without notice.
Limitation of Liability
Neither we, our affiliates, nor any of our or their respective officers or directors, have any responsibility or liability for any expense, loss, cost, injury, damage, delay, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can redeem Points; (iii) unauthorized use of your email or password; (iv) any offer, representation, statement or claim about the Program; or (v) the purchase, redemption for or use of any goods or services, whether made available by us or otherwise. This applies even if we or our representatives are advised of the possibility of such Costs. In no event shall our liability with respect to the Program, including liability for negligence or breach of contract, be greater than the Points accumulated in such Member’s Account at the time the dispute arose.
Termination and Breach
If you become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of us, our Partners or Suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrolment and/or cancel your Points and Rewards. If a Point or Reward expires or is cancelled for any reason, it becomes void without compensation.
These Terms and Conditions may be different from what you know about the Program. These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect Points and redeem Wolseley PRO Points and your entitlement to any other benefits of the Program and supersede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications.
We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Ontario, in English, and in accordance with Canadian laws. In all other respects the arbitration shall be governed by and subject to the Canadian Arbitration Act.
The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute.
All materials and any notices from us will be sent to your email/address as in our records; please notify us if your email/address changes.
(Except for Members resident in Quebec) The Program, all rules and Terms and Conditions are governed by the laws of Ontario and the federal laws of Canada applicable therein. If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.
For Members resident in Quebec only: These terms and conditions are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec. It is your express wish that these Program terms and conditions be written in the English language. C’est à votre demande expresse que les modalités du Programme sont rédigées en anglais.